Refund Policy — zapmade

Draft translation — not reviewed by a lawyer; the Russian text prevails.

Effective date: to be confirmed — set on the day of publication.

Provider: details to be confirmed; for any question contact hello@zapmade.app.

One page for all four products of the studio: gifts, challenges, games and the leadgen dashboard. We do not have different refund rules.

1. Whom to write to

Paid purchases are sold by Lemon Squeezy as merchant of record — it is the party to your purchase and it also makes the refund. Write to us at hello@zapmade.app with the order number from the receipt e-mail: we review the request and ask Lemon Squeezy to issue the refund.

2. Timing

We answer a request within three business days. The transfer itself takes as long as it takes at Lemon Squeezy and your bank — usually a few business days.

3. When we refund in full

• The result did not open. The link does not open, or opens empty.
• The game did not build. An order in the games product ended with an error and the rebuild ("try again" button on the order screen) did not help either. In this case the refund is assigned automatically, you do not need to write to us.
• The game disappeared early. A paid game is kept for 30 days; if the link stopped opening sooner, that is on our side.
• Double payment. You were charged twice for one order.
• The payment was not made by you. Write to us — we will refund and look into it.

4. When a refund is discussed

A digital product is delivered as a link right after payment, and it cannot be "returned" like a thing. If the result works but you did not like it, write to us: we look at the request, not at the formality. A person makes the decision, not a rule.

5. What is not a reason for a refund

• The link was sent to the wrong person or was lost. The link does not change and is not revoked.
• The content is AI-generated and turned out different from what you imagined: in the gift and fit products the result is visible before payment — look at it before you pay.
• The 30-day retention of a paid game has passed. The period is stated on the storefront, on the result screen and in the terms; an expired period is not a failure.

6. Leadgen dashboard

The plan raises the campaign limits right after payment — that is all that paying for the plan does. Renewals, cancellation and repeat charges are handled by the merchant of record (Lemon Squeezy): cancel the subscription in the same place where you paid. Unused participations of the month do not roll over.

7. Changes

We may change this page; the current version is here, with a date. The purchase terms as a whole are on the Terms page.